Refund policy
Fourteen days from any payment, no questions asked. The free plan costs nothing, so there is nothing to refund on it.
Last changed September 18, 2026.
Who refunds you
Supporter is sold by Paddle.com, the merchant of record: it took your payment and it makes the refund, to the card or account you paid with. CureSpy asks Paddle to do it; you do not need to deal with Paddle yourself.
The window
Ask within fourteen days of a payment — the first one or any renewal — and it is refunded in full, without a reason. This is our own promise on top of your rights as a consumer, not instead of them.
How to ask
Write to the contact address to be published here from the email address on your account and say you would like a refund. We confirm within two working days and Paddle returns the money within ten; your bank may take a few more to show it.
After fourteen days
A payment older than fourteen days is not refunded, but you can cancel at any time from your account and keep Supporter until the end of the period you have paid for. Nothing is charged after that.
When something goes wrong at our end
If CureSpy was unavailable for a good part of a period you paid for, or we take away something you paid for, we refund that period whether or not fourteen days have passed. Just ask.
Your statutory rights
Nothing here limits the rights you have as a consumer under the law of Lithuania or of the country you live in.